Break Free from the Costly Break/Fix Model!

 

Are You Tired of Feeling Like a Low Priority?

Break free from IT companies that treat you like an inconvenience once the sales process is over.  Get the service and support you deserve!  As your Managed Services Provider, we will make sure that you feel an immediate difference in culture with collaboration, not compliance.  Customer recommendations, referrals, and feedback are the building blocks on which we grow to each new level of excellence.  We have listened to our clients and built an IT service model that provides prompt priority response with a customized support plan that will both save you time, and money.  Don't get stuck in the Break/Fix cycle of protracted, compartmented computer help each time a problem comes up.  BREAK THE CYCLE - and SAVE!

Working with Duplicated Managed Services Makes IT Easier 

 

Our MSP Support Package Includes:

 

Proactive Support with Preventive Maintenance.  Services such as:

  • Microsoft Updates performed overnight as they become available
  • Third-Party Software Updates - ex. QuickBooks, Medical Billing and EHR, Adobe, EPICOR Financial, Oracle, etc.
  • Real-Time Hardware Health Monitoring
  • Real-Time System Performance Monitoring

 On-Demand Technical Support

  • Telephone/E-Mail/Remote-In Support is Unlimited*
  • On-Site Support, Technical Support Service Personnel, is also Unlimited*
  • Emergency Priority Response Ticket System

Network Security - Protection and Safeguards

  • System and Network Backups, Offsite or "Cloud" (Optional)
  • Real-Time Monitoring of Backups and Systems
  • Business-Class, Enterprise-Wide Antivirus and Malware Protection on each System
  • Real-Time Threat Detection and Isolation Safeguarding Procedures

Consultation - Planning & Design 

  • Network Assessment and Recommendations 
  • Hardware/Server, Workstation/Desktop Advice, Requirements Suggestions, and Optional Purchasing
  • Professional Network Design and Implementation
  • Server Configuration, Network Security Guidance and Installation
  • Assessments Available for Potential New Clients by Request at No Charge

Customer Service - We Pride Ourselves on Unparalleled, "Santa Maria Style" Service!

  • Certified Technicians
  • Collaboration with Third-Party Vendors/Software - We do IT for You!
  • Local Support - Fast Response Times - Priority Ticket System and Integration
  • Quick Access to Support Personnel - LIVE Phone Answering with Immediate and Professional Action

 

We understand that each business is unique and has specific requirements.  Our initial network assessment will allow us to gather accurate and in-depth details so that we can customize a support package for you.  We never force our clients into a minimum on-boarding of technology, costing you potentially thousands of dollars of unnecessary upgrades, so that we are comfortable with your hardware and network environment and have provided ourselves with the same IT structure at each client site.  Instead, we will provide your business with the specialization your office or industry may require to run at maximum efficiency.  By providing your business with this type of service we know that you will see that we provide a collaborative culture and will work to ensure we meet your needs with a seamless integration of operational technology.  When you call, we answer!  No voicemail organization tree to navigate.  Our Support Department will quickly and efficiently get your information and escalate your ticket to the appropriate team.

 

Duplicated IT Services - Switch to our Managed Services Plan and Save both Time and Money

 *Holiday and after hour rates may apply.


 

Could Your Office use a Free Network Assessment?

 

Call us today and we'll set up a free assessment of your office technology.  Our technology experts will provide you a clear and concise report outlining possible areas of concern or in need of being brought up-to-date for unsupportable platforms, such as the Microsoft XP operating system.  We will include best recommendations for processor types and speeds, available versus recommended RAM, and Network evaluations on your server or file share solution.